Why Do We Accept Rudeness from Clerks in Mostly the Private Sector?

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So today, once again, I was faced with the dilemma of accepting rudeness by professionals or just let it go since I needed them to provide some service.

How the rudeness started…

You see I had to visit a local bank branch to request a username and password to have access to their online banking services.

After a few minutes of being ignored by clerks, who were chatting or scrolling down on their cellphones, I decided to seek help.

Isn’t it amazing when no one approaches you to ask if you need help? I mean, why is that? Anywhere else you go, such as a store, a cafe, a restaurant, a gas station, and so on, there is someone to service, apart from self-service places. Similarly, a bank is there to provide services and handle your money. Why aren’t they in a hurry to help you as soon as you walk in?

So, I baldly approach a clerk on her desk, she was trying to hide the fact that she was typing on her cell behind a printer. I stated my purpose but I had to wait for her to get ready. She barely spoke, I had a file with papers on the desk so she decided to help herself without asking me. She cut me off a couple of times. After 30 min of total rudeness time came to sign, she just pointed at the space provided to sign on each paper without even saying anything.

What I did…

I was ready to make her life miserable and make a scene. Luckily for me, I wasn’t alone and my partner stopped me from doing what I do best. Putting people in their place.

This particular encounter is one of many. We always tell ourselves to just ignore the rudeness, be the better person. “You depend on them doing their job,” we say, “they have had a bad day”, and so on. But do we really need to justify this behavior? Would we just “take it” from a waiter at a cafe? No, we would just get up and leave.

So, why do we accept it by clerks in any field? Do we consider them as if they are doing us a favor? No, they aren’t. They are providing a service and customer satisfaction applies to them too. 

Needless to say, I would never go back to this branch and my overall opinion of the bank itself is negative, to say the least.

Share your thoughts on the issue by commenting.

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Have you had to deal with rudeness on a professional level?

How did you handle it?

19 thoughts on “Why Do We Accept Rudeness from Clerks in Mostly the Private Sector?”

    1. Yes, I have to admit that I let this get under my skin. Thankfully, I realize when I am on the verge and I compose myself with some breathing exercises😊 and had a better day after that. Thank you for your positive wish and visit.

  1. I think it’s because we need the job and we need to stay in that job. What I do is just be silent, however, if they cross the line, I will confront them and clarify what their problem is with me! 😊

    1. I understand that sometimes we do not like what we do but at the end of the day, the customer is not at fault. I would also confront them 😊. Thanks for stopping by and commenting.

  2. I am always shocked by the people hired for customer service jobs. Not everyone is cut out for it, yet they accept jobs where it is required. Sorry this happened, but not surprised sadly.

    1. Hey, Jen, you have a point there. I also think that there are other factors where the employer is involved as well. Thank you for visiting and commenting.

  3. This is absolutely unacceptable. She should be ashamed of herself. She is getting paid to work, not waste company time and money being on her cell phone. Her phone should be turned off during work hours. I hope you reported her as she can put so many people at risk by not doing her job effectively. I hired someone to work for me once who did this. Luckily I caught them and informed them of what they were doing and how their phone habits are holding them back. They listened after that and turned off of their phone. She ended up moving, but told me that I saved her and she knew that she was obsessed with technology, but didn’t realize it was as bad as it was. I am all for freedom, but when you are working, there are certain lines that need to be drawn and truth be told, sometimes people need to get in trouble to learn properly. Great blog post.

    1. I totally agree with you, Sarah. I just start feeling bad knowing that I might cause her, losing her job if I report her. You are right that sometimes people learn only if they suffer consequences. I should keep this in mind. Thank you for commenting on your point of view and sharing the story. Come back again 😊

  4. Sorry this happened to you. Perhaps she was just having a bad day but like you said, it is still unacceptable to treat a customer like that. At least try to be nice and interested, right? Hopefully your next experience won’t be this unpleasant.

    1. I am in such a dilemma when things like that happen to me. I try to get in their shoes but also they need to be aware of not dumping their bad behavior on people that are not at fault. There are times that I might also not be in a mood but as you say, Corinne, at least show some interest. Thank your kind words and the comment. I appreciate it. Come back again😊

  5. I absolutely hate visiting banks for this exact reason as they are always awful! I’m really sorry that you experienced this x

  6. I have had to deal with this a fe4w times. I usually give them a very professional tongue lashing. If you do it in a certain way, it makes them usually feel bad for having acted that way, or feel dumb, because they do not understand what you are saying. Either way, it usually get an apology from them. After that, i am friendly, as that is what i had expected out of them. But it really does get frustrating, especially for people that are afraid to speak up.
    Hopefully you don’t experience that again, it can ruin a day. 🙁

    1. I will keep in mind your professional tongue lashing idea, Dawn. I usually put them in their place but this time I wasn’t alone and my partner stopped me from unleashing everything I had to say 😊. Thank you for your kind words. Come back again😊

  7. I cannot stand confrontation so I sort of let things go when people are rude. We live one life, why spend it being rude. Hopefully you don’t experience the same thing again x

    1. I agree with you Sarah, we should be nice to each other. Unfortunately, not many people share our beliefs. I use to be like you, letting it go but lately, I have had enough and it feels so good to tell people off. Thanks for commenting and visiting.

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