Reading Time: 2 minutes So today, once again, I was faced with the dilemma of accepting rudeness by professionals or just let it go since I needed them to provide some service. How the rudeness started… You see I had to visit a local bank branch to request a username and password to have access to their online banking … Read more Why do we accept rudeness from clerks in mostly the private sector?
Reading Time: 2 minutes The other day I was having a discussion with a friend about her customer service experiences. She was so negative towards not only the experiences themselves but also the agents she was interacting with. The conversation started because she had an issue with a device and she was dreading contacting the customer service. It was … Read more How to have the best customer service experience.